Spring opens up a new journey, with a focus on service. Recently, the 2026 CLAAS China After sales Service Conference was held as scheduled. Service system partners from various regions across the country gathered together around the theme of "Establishing New Services for Worry Free Access", reviewing past achievements and consolidating development consensus, all for one thing - to make every user feel more at ease, worry free, and worry free during the operation process.
Unified direction: Service is user value
At the beginning of the meeting, Mr. Li Te, Vice President of Sales and Service at CLAAS East, and Dr. Zhang Jinwang, General Manager of Kele Shou China Sales and Service Company, clearly stated in their speeches that service is not only a guarantee, but also an important component of user value. Continuously improving service response speed and professional capabilities is the key to supporting efficient user operations.
Full lifecycle service, reducing downtime and making it more efficient
Regarding this goal, Mr. Zhao Delai, the Director of After sales Service, systematically reviewed the improvement achievements of past service work and further clarified that in the entire lifecycle of equipment, how to help users reduce downtime and improve operational efficiency through more stable service capabilities is the key direction for continuous efforts in the future.
Key support: parts guarantee without interruption
In the key supporting links, the ability to guarantee parts has become an important foundation for improving user experience. Mr. Andreas Zilm, Director of After sales Service at CLAAS East, and Ms. Wang Cuihua, Director of Parts at CLAAS China, conducted a systematic review of parts supply and service support, continuously strengthening the ability to guarantee parts and ensuring that users are constantly on hold during critical operational periods.
Empowering through training to enhance service professionalism
In the technology and training section, Mr. Bi Yuxie, Director of Technical Support, explained the optimization of the technical support system and process, while Mr. Tang Cheng, Director of Training Department at Asia Pacific Training Institute, reviewed and looked forward to the results of the training work. The systematic training not only enhances the professional capabilities of the service team, but also provides users with more timely and accurate guidance and support when using the equipment.
Frontline practice, making services closer to users
Distributors and service partners from across the country also shared practical cases. From service network coverage to proactive service awareness enhancement, from daily maintenance to key operational support, a series of practical experiences collectively point to the same goal - to make services more closely aligned with user needs.
Continuously upgrading, just for worry free access
From upgrading digital tools to revitalizing service standards, from upgrading parts support to enhancing practical capabilities, CLAAS China is constantly bridging key links in the entire service chain.
Looking towards 2026, CLAAS will take this conference as a new starting point to continuously improve its service system, strengthen technical support, optimize its support network, and provide more professional, efficient, and reliable service capabilities to safeguard every user's work path, truly achieving "worry free access".
